Being a contractor I can tell you first hand that there are several key features that I look at when it comes to a building material supplier. I’m looking for ease of use, competitive pricing, product availability and knowledgeable sales people. The Home Depot is listening to us contractors and this new program really seems to be hitting all the targets I would expect. For more information you can always visit Homedepot.com/Pro – The Place for Pros
The FIRST for Pro program offers several key benefits:
In addition to FIRST for Pro I also learned about several other interesting programs designed to help Pro’s be more competitive in the market place.
Managed Account Program – This is set up for contractors that have annual sales in excess of $125k or for individual purchases over $1,000 which qualifies for the Volume Program Pricing. This program includes up to 0.5% cash back based on register receipts, an additional 10% discount and access to the “Bid Room” or volume program pricing.
REIA (Real Estate Investors Association) Program – This program allows buyers in the program to receive 2% back on purchases at THD.
BOPIS (Buy Online Pick UP in Store) – This program allows you to order and pay for materials online. After the order is placed a THD Associate will pull the order and call when it’s ready for pickup. This obviously can save lots of employee time searching for products.
HD Commercial Credit – The Home Depot offers a variety of credit options for small and large businesses. Orders can be tracked by purchase order numbers or customer name.
OPTIC (On Property Total Inventory Control) for Managed Accounts – This is a VERY cool program and one that makes total sense for large apartment complexes, commercial buildings. The Home Depot will set up a mini Home Depot on site in a basement or extra room. It will be stocked with items that are most used in day to day maintenance of your building. The Home Depot supplies all the shelving, stocks the supplies as they are ordered and drastically cuts down on the number of trips to the lumber yard.
I really enjoyed my visit last week to The Home Depot. They have clearly gotten the message from contractors and builders that customer service is an extremely important feature. By assigning account managers and constantly striving to understand the needs of the contractor The Home Depot appears to have positively transformed the professional sector.
I know for me personally I’ll feel a bit more confident going to the Pro Desk now knowing that their focus is on Pro’s and helping us do our job better. If you haven’t tried the Pro Desk as your local HD then I recommend you give it a try.
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